Patricia Arriagada

About Patricia Arriagada

Customer Success Executive With a proven track record of building and revitalizing Customer Success organizations, I specialize in driving growth and customer satisfaction across global cloud infrastructure, enterprise SaaS, and B2B industries. A passionate and results-oriented leader, I thrive in cross-functional collaboration, crafting innovative solutions to complex challenges, and transforming customer relationships into long-term, mutually beneficial partnerships. In addition to driving results, I am committed to coaching and mentoring teams, fostering a culture of continuous improvement, and developing high-performing Customer Success professionals who deliver exceptional outcomes for both customers and the business. My experience spans leading teams, optimizing customer journeys, and aligning business objectives to elevate customer success as a key differentiator. KEY SKILLSCustomer Success Strategy & Leadership • Executive Stakeholder & C-Level Relationship Management • Customer Retention, Growth & Expansion • Customer Journey Mapping & Service Optimization • Operational Efficiency & Process Transformation • Data, Driven Decision Making (NPS, CSAT, Churn, Usage Metrics) • Technical Collaboration Across Cloud, Network & IT Teams • Change Management & Organizational Influence • Team Development, Coaching & Leadership

Experience

1. Global Customer Success, Team Lead, Strategic Accounts

   Equinix

   Jul 2020 — Present · VA, US

   Lead a team of international Customer Success Managers (CSMs) across APAC, AMER, EMEA and 26+ countries to drive customer satisfaction and retention for industry-leading cloud computing provider while maintaining alignment with business objectives.Select Achievements: —Customer Relationship Transformation & Strategic Collaboration —Drive Executive Engagement & Transform Partnerships —Developed standardized playbook and methodology for customer success delivery to top customers—Designed and implemented customer health frameworks and intervention strategies for at-risk regions

Education

• University of North Carolina at Greensboro

  BS, International Business

• The George Washington University

  Master of Business Administration - MBA, International Business

Skills

• Strategy
• Business Development
• Crm
• Management
• Program Management
• International Business
• Project Management
• International Sales
• Salesforce.com
• Sales Operations
• Team Leadership
• Marketing
• B2b
• Spanish
• Account Management
• Saas
• Strategic Planning
• Marketing Strategy
• Business Strategy
• New Business Development
• Management Consulting
• Negotiation
• Training
• English
• Customer Retention
• Long-Term Customer Relationships
• Brazilian Portuguese
• Customer Relations
• Customer Acquisition
• Customer Engagement
• Customer Insight
• Customer Satisfaction
• Business-to-Business (B2b)
• Customer Relationship Management (Crm)
• Customer Success Strategy
• Renewal Sales Growth
• Product Adoption Strategies
• Customer Health Monitoring
• Customer Journey Maps
• Customer Success Metrics