Patricia A. Dambrosio

About Patricia A. Dambrosio

Who I amExperienced Content Architect/Strategist | UX Writer | Technical Writer | Project Manager leading cross company-initiatives to delight users while improving ROI by 30 to 50% across all projects. I lead writing, design, marketing, engineering, customer success. teams to partner together in order to delight users and guide them to success while simultaneously improving ROI and reducing time and costs for all stakeholders.How I give back Teaching and working for social justice specifically in the areas of education, poverty, and race relationsWhat I do• Project management to bring all deliverables to market 25% faster, with 100% redundancy reduction, with the drive to deliver on time, every time• Lead Technical Writer and UX Writer building collaborative teams across the organization to slash redundancies, improve time to delivery, technical accuracy, usability, and reduce the workload for all stakeholders•Find up to 50% accepted technical bugs, file in Jira, and work with engineering to resolve• Internal and external speaker and bloggerMy particular expertise and innovative contributions• Minimalist (lean) writing, WCAG accessibility, Global English, and grade level expertise to improve the user experience• Pattern creation and guidelines for UX• Use data to create user journeys, reduce the size of deliverables by 30%• Lead and initiate moderated A/B user testing for various personas, including first in kind for folks with dyslexia realizing a reduction in internal costs by 20% and time to market by 30%• Lead critiques, improved their processes, and bring decisions into style, pattern, and language guides• Reduce time to market for motion graphic deliverables by introducing animated gifs (15 - 20 mins) to replace videos (10+ hours) and led template creation, cross team collaboration for bothLet’s connect: p•••••••@yahoo.com

Experience

1. Senior Content Writer

   Rightworks

   Feb 2024 — Present · Hudson, NH, US

Education

• Boston University

  Master's degree

• Bentley University

  Usability Certificate, currently purusing

Skills

• Software Documentation
• Social Media
• Powerpoint
• UI/UX
• Instructional Design
• Training
• Web Content
• Html
• Wireframes
• Usability Testing
• Madcap Flare
• Editing
• Metadata
• Web Design
• Press Releases
• Camtasia
• Trainor
• Online Help
• White Papers
• Framemaker
• Information Architecture
• Project Management