Patricia Thompson

About Patricia Thompson

A seasoned Project Management Professional (PMP) with over two decades of experience leading small and large-scale IT, financial, and government transformation initiatives across federal agencies, including the IRS, SBA, SSA, DOL, SEC, and PBGC. With a strong foundation in Capital Planning and Investment Control (CPIC), systems development life cycles (SDLC), and enterprise portfolio management, this I have successfully managed multi-million-dollar modernization efforts, CPIC governance and reporting programs.With a Master’s in Management and a Bachelor’s in Business Administration, bolstered by a robust suite of certifications, including PMP, CPP, CMMI Auditor, and ServiceNow training. Experienced in managing cross-functional teams, developing executive-level reporting, and guiding agencies through IT investment compliance and budget planning using OMB, FITARA, and TBM frameworks. Recognized for outstanding contributions by both the IRS Commissioner and the SB/SE division, I bring technical expertise, strategic leadership, and a history of delivering measurable results in high-stakes environments.As the current Director of ITech University, I have developed and lead an internal professional development program that cultivates emerging ServiceNow developers and analysts, demonstrating a commitment to knowledge-sharing and workforce development.

Experience

1. Director Itech University Cpic Practice Manager

   iTech AG

   Feb 2016 — Present · Arlington, VA, US

   Director at iTech AG | Strategic Leader in IT Training, Capital Planning, and Federal ProgramsMBI Clearance Treasury/IRS, SBA, HHSAs Director at iTech AG and founder of iTech University (iTech U), I’ve built and led a professional development program for ServiceNow developers and analysts, bridging talent gaps and accelerating innovation. I oversee certification support, job readiness, and collaboration with internal leaders to place participants in billable roles. I also designed and lead a PMP exam prep initiative, guiding staff through successful certification paths.Across multiple federal agencies—including the IRS, SBA, SSA, and CMS—I’ve served as a Capital Planning and Investment Control (CPIC) and Technology Business Management (TBM) SME, supporting multimillion-dollar cybersecurity and IT modernization efforts. I’ve led OMB Exhibit 53/300 submissions, conducted risk/cost-benefit analyses, implemented FITARA and TBM frameworks, and provided executive-level training and SOP development to improve portfolio transparency and compliance.I’ve also delivered measurable impact in roles such as:ServiceNow Training Manager at CMS, driving knowledge management and end-user adoption;Project Analyst on the IRS Modernized e-File (MeF) program, optimizing schedule performance and filing season readiness;CMMI Auditor, contributing to iTech AG’s CMMI Level 3 Dev certification.I\'m passionate about translating complex federal requirements into actionable strategies, building sustainable internal training programs, and enabling digital transformation at scale.

Education

• Wilmington University

  Master's degree, Business Administration and Management

• American Banking Association

  Diploma, General Banking

  1992 — 1994

• Wilmington University

  MSM, Personnel Management

  1994 — 1996

• Shenandoah University

  Transformational Leadership