Patricia James

Card Operations Manager @Triodos Bank

Gloucester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2015 — Present

Card Operations Manager @Triodos Bank

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Bristol, GB

Reporting to the Head of Operations/Program Manager with responsibility for delivering the debit card functionality for a new personal current account product. Responsibilities include identifying a third party processor through utilisation of a robust RFP process, application to join the Card Schemes, designing comprehensive requirements for system interfaces, card personalisation, customer support and back office processes including fraud prevention, chargebacks, reconciliation and clearing and settlement activity. Also coordination of the card design and approval with the Bureau and Card Schemes.

EDUCATION

1982 — 1984

Wirral Metropolitan College

HNC

SKILLS

CoachingBudgetsCustomer ExperienceCall CentersForecastingDispute ResolutionOutsourcingLeadershipBusiness TransformationCustomer RetentionCustomer ServiceFulfillment ManagementRecruitingCall CenterCredit CardsBusiness StrategyStakeholder ManagementVendor ManagementManagementBankingRisk ManagementTeam ManagementRemediationChange ManagementFinancial ServicesBusiness Process ImprovementStrategic LeadershipBusiness PlanningStrategyCommunication

ABOUT PATRICIA JAMES

I have a wide range of skills, developed at senior management level in a large blue chip…

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