Patricia Howe
SVP Customer Experience
- Role
- SVP Customer Experience at FIS
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Patricia Howe
Experienced Leader of Professional Services and Implementations with a demonstrated history of working in banking/finance and the computer software industry. Skilled in Cloud computing, IT Strategy, Sales Support, Professional Services, Software as a Service (SaaS), Payments, and Business Intelligence. Strong business development professional with a Master of Business Administration focused in Information Systems from Georgia State University and an undergraduate degree in Computer Science. Strong community leadership and mentoring experience.
Experience
SVP Customer Experience
Oct 2024 — Present · Charlotte, NC, US
Responsible for add-on sales for portfolio of 21 accounts.Managed client retention and renewals for D1C clients at FIS, supporting international and US commercial banks.Developed strategic plans to enhance customer experience and drive revenue growth.Implemented innovative solutions to improve customer satisfaction and loyalty.
Education
The University of Georgia
BS, Computer Science
Georgia State University
MBA, Information Systems
Skills
- Saas
- Sql
- Software Implementation
- Program Management
- Business Analysis
- Agile Project Management
- Product Management
- Integration
- Software Development
- Banking
- Sdlc
- Internet Banking
- Software Project Management
- Professional Services
- Payments
- Project Management
- Enterprise Software
- Enterprise Architecture
- Software as a Service (Saas)
- Business Intelligence
- Microsoft Sql Server
- Process Improvement
- Vendor Management
- Pmo
- Quality Assurance
- Agile Methodologies
- Cash Management
- Requirements Analysis
- Cloud Computing
- IT Strategy
- Commercial Banking
- Software Development Life Cycle (Sdlc)
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