Patricia Hiestand

Senior Technical Analyst - Surgery IT & Digital Applications & Software Engineering @CommonSpirit Health

Englewood, CO, US

Implements, upgrades and supports application systems. Troubleshoot and resolve system and application problems in the test and production environments. Documents process and procedures relating to current and future systems environments. Provide leadership and support to super-user groups. Provides support for applications and coordinates with the appropriate teams. Provides documentation and delivery of training on assigned applications Interacts with business teams to develop application requirements and deployment plans. Documents business and system processes and procedures through the use of industry standard process flow and flow charting techniques. Provides documentation on the application systems environment. Develops application backup and recovery procedures. Participates in the development with Vendors and the MBO\'s of detailed interface and program specification.Work with other Application Analysts, Application Solution Architects, Application Developers, and Technical Analysts on coordination installation of maintenance releases. Provide exceptional customer service and interacts regularly with physicians, patients, visitors, staff and the broader health care community.Meditech Module Support for MAGIC, CS, 6X: ORM, ITS, NMI, PCM, EDMMeditech Secondary Module Support 6X: MIS, OM, CWS, PCSCerner: SurginetProvation: Interface, Server Access, User AccessOlympus: Server access and cycle routinesEpremis: Bridge Routine development

Hickey College

Diploma

Carlinville High School

High School Diploma