Patricia Lee Granger
Lean Project Manager & Ci Champion @Rockwell Automation
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WORK HISTORY
Lean Project Manager & Ci Champion @Rockwell Automation
Leads and facilitates global cross-functional teams on projects to achieve desired outcomes. Positively leads various global business units through change management exercises ensuring support and buy-in for the change. Facilitates and helps standardize a common process used in LCS business to develop customer journey maps that can be applied to both new and existing offerings. Continuous Improvement • Developed and implemented strategies enhancing the customer experience across all touchpoints which lead to a global cross-functional project in relationship to revenue growth; potential labor savings of $5M per year • Conducted Customer Journeys for Portfolio’s new product offering to identify Moments of Truth in the customer experience • Lead Global Product team to find $1.5M in lost revenue using CI tools and methodology • Lead CI project within a Field Service Engineer team to finding root cause of $4 Million of unrecoverable overtime • Leads global CI Lifecycle Services teams to deliver process improvements and financial contributions to the business unit with over $6M in hard savings and $2M in soft savings annually • Executes Continuous Improvement strategies that ensures productivity in a changing business environment • Coach and mentor leaders and team members in the use of various Lean tools, concepts and practices including Customer Journey Map workshops • Communicates the status and results of projects to key stakeholders and executive team members Leadership • Influences Key Stakeholders to ensure support for resources and buy-in for change • Addresses gaps in the workgroup’s ability to meet customer and business needs • Facilitates effective collaboration among global co-workers • Supports company’s change management strategy and methodology by working with key internal partners
EDUCATION
Mount Mary University
MBA
Milwaukee Institute of Art & Design
Bachelor of Fine Arts
ABOUT PATRICIA LEE GRANGER
Promotes a culture of Continuous Improvement (CI). Empowers others to become better…
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