Patricia Dominguez
CEO and Founder @Hola Hispanic Open Learning Academy
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WORK HISTORY
CEO and Founder @Hola Hispanic Open Learning Academy
CA
Lead all operational, administrative, and financial functions for a growing educational organization. STAFF SUPERVISION & HR: Direct team of 6 employees including instructors, sales, and IT personnel Conduct quarterly performance evaluations and development planning Manage scheduling, time-off approvals, and workload distribution Lead full-cycle hiring: recruitment, interviews, onboarding, and training Handle employee relations and performance management BUDGET & FINANCIAL ADMINISTRATION: Manage annual operating budget with full P&L accountability Oversee accounts payable/receivable, expense reconciliation, and financial reporting Administer payroll processing through Payworks Maintain financial records using QuickBooks OPERATIONS & VENDOR MANAGEMENT: Negotiate contracts and manage relationships with software vendors (Zoho, Zoom, Stripe) Evaluate vendor proposals and manage procurement for equipment and services Develop and implement operational policies, procedures, and internal controls Ensure compliance with regulatory requirements PROGRAM COORDINATION: Coordinate program scheduling, resource allocation, and service delivery Manage stakeholder communications with partners and community organizations Oversee marketing initiatives and enrollment processes
EDUCATION
Centro Colombiano de Estudios Profesionales
Technology in Finance and Administration, Finance and Administration
Schulich School of Business - York University
Master of Business Administration - MBA , Business Administration and Management, General
Universidad Autónoma de Colombia
BA - Business Administration, Business Administration
ABOUT PATRICIA DOMINGUEZ
Operations and administrative professional with 15+ years of experience in program coordination, staff supervision, budget administration, and stakeholder management across financial services and educational sectors. Currently directing operations for a growing organization where I lead a team of 6 staff members, manage a $100K annual operating budget with P&L accountability, and oversee all administrative functions including vendor management, process improvement, and compliance. CORE EXPERTISE: Operations & Administration: Program coordination, office management, policy development, process optimization Staff Supervision: Team leadership, performance management, hiring, training, scheduling Budget & Finance: Budget administration, expense tracking, financial reporting, vendor negotiations Stakeholder Management: Client relations, vendor coordination, cross-functional collaboration Systems: SAP (Ariba), QuickBooks, Zoho Projects, Salesforce, Microsoft Office Suite. CAREER HIGHLIGHTS: Built and currently lead operations for an educational organization, managing all administrative, financial, and HR functions Previously coordinated complex cases at RBC Insurance, managing relationships with healthcare providers, government agencies, and field agents while ensuring regulatory compliance Managed vendor network of 50+ providers, negotiating contracts and maintaining budget controls EDUCATION & CREDENTIALS: MBA – Schulich School of Business, York University BBA in Finance – Universidad Autónoma de Colombia Licensed: Life Insurance & Mutual Funds (FSRA Ontario) Bilingual: English & Spanish (Native proficiency) Open to opportunities in Program Coordination, Operations, Administration, and Office Management within the Greater Toronto Area. h•••••••@yahoo.es | 41••••••45
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