Patricia Babcock

About Patricia Babcock

Demonstrated Professional in Business Systems and Collaboration Leadership ~ Writing…

Experience

1. Consultant - Business Analyst

   CGI

   Jun 2012 — Present

   June 2016 to Current - Small Business Subject Matter Expert and Business Analyst• Executed test scripts for a new Small Business Tool designed to streamline business operations• Executed and verified SQL scripts for Database research to support resolution of customer eligibility and enrollment issues• Trained and mentored peers on new Small BusinessTool, Invoicing Adjustments and Issue Resolution Process• Executed SQL scripts for Small Business reporting• Acted as a liaison between Brokers, Small Business Owners and the Technology Team to resolve issues more efficiently• Processed Small Business Invoicing and Billing ensuring accuracy of operations financialsMarch 2016 to June 2016 - Public Assistance Program Tester• Executed and updated regression, browser and American Disabilities Act (ADA) test scripts designed to stream line the customer experience• Worked with state partners and the development team to write, execute, and retest the defects found in the testing process for the Eligibility Integrated System Replacement• Researched and gathered eligibility information concerning the Public Assistance programs, such as Medicare, Medicaid, Food Stamps, and temporary assistance programs helping with housing expenses etc. June 2012 to March 2016 - Business Analyst and Tester• Created Business Process Flow diagrams and Use Cases to support the development effort of multiple project areas, with a specific focus on eligibility and enrollment• Facilitated JAD sessions with client and business partners• Developed procedure documents and trained stakeholders on the procedures