Patrice W.
Strategic Operations & Communications Leader | Driving Executive Enablement, Content Strategy & Corporate Initiatives
- Role
- Senior Manager at Vialto
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Patrice W.
Strategic operations and communications leader with 10+ years of experience enabling…
Experience
Senior Manager
May 2022 — Present
Lead strategic operations, integrated marketing campaigns, and communications initiatives for global professional services firm, partnered with C-suite and VPs to drive organizational strategy and deliver high-impact content and events.Strategic Operations & Executive Partnership- Direct operations for annual 500+ person client conference, managing $1M+ budget for content and production- Revamped Net Promoter Score communications system, expanding coverage to additional territories to inform executive decision-makingOrganizational Excellence & Change Leadership- Led enterprise-wide strategy activation across 600+ partners and directors in three countries- Designed and implemented Help Center strategy achieving 75% adoption increase to meet SLA compliance mandate, improving response times by 50%(2 days to 1 day)- Executed Market Impact Suite rollout achieving 30% global engagement rate (2,259 visits, 4,408 page views)Program Management & Engineering Partnership- Designed and built Innovation Hub program from inception, partnering with engineering teams to evaluate technical feasibility of 120+ ideas across 21 countries- Leveraged agile frameworks, Monday.com, and RACI models to manage cross-functional initiativesCo-led brand refresh initiatives for major clients including Colgate and Coca-ColaBudget & Resource Management- Manage multi-million dollar budget for product and service marketing including vendor management and contract oversight- Optimize resource allocation across strategic initiatives, prioritizing work and redistributing responsibilities with reduced team capacity
Education
Virginia Commonwealth University
Bachelor of Science
2007 — 2011
American University
Master of Arts (M.A.)
2016 — 2018
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