Patrice Porsan
Business Analyst @Crédit Agricole Group Infrastructure Platform
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WORK HISTORY
Business Analyst @Crédit Agricole Group Infrastructure Platform
Guyancourt, FR
Périmètre requête bureautique sur le nouvel outil ITSM du groupe : Gestion du build : analyse des besoins, rédaction des spécifications fonctionnelles, chiffrage, suivi de la réalisation, qualification, assistance recette métier, gestion de projet pour les évolutions importantes.Gestion du run : traitement des demandes, incidents/ problèmes, amélioration continueAtelier de cadrage, comité de suiviRédaction de documents et de support de présentation aux réunions et ateliersEnvironnement : ServiceNow
EDUCATION
UVSQ Université de Versailles Saint-Quentin-en-Yvelines
Master's degree, System, Networking, and LAN/WAN Management/Manager
SKILLS
ABOUT PATRICE PORSAN
Patrice Porsan is expert in the implementation of IT Service Management tools,ServiceNow and BMC.He collects and analyzes needs for companies to take full advantage of their IT Service Management solution. Have an integrated tool in client environment that provides support for its processes aligned with the corporate strategy to achieve its objectives.For this, he masters ITIL and COBIT processes. He is certified. His experience for tool implementation and his training as a ServiceNow administrator give him the expertise of IT Service Management tools.At Unisys he joined an international team on EMEA scope. His interventions on pre-sales projects for European clients led him to work fluently in English in an international context.
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