Dinesh Patil

WORK HISTORY

SKILLS

ABOUT DINESH PATIL

Overall 18+ IT Industry experience and performed various roles including strong strategic thinking and problem-solving abilities, demonstrated in successfully managing critical and highly visible projects. Currently responsible for Managing Global Support and Operations Services, Global Incident Management, ITSM Role for Global Support Operations for 4 different portfolios for Pfizer.Inc one of the world\'s premier innovative pharmaceutical companies of the USA. And excited to bring my expertise and drive for excellence, leveraging my capabilities and communication.Delivered multiple and complex and challenging projects, handled multi geographical Global customers and possess excellent leadership skills and a highly analytical focus. • Large-Scale Programme Executer• CMS Specialist with 6 years experience. Worked on CMS Ektron, Kentico, Dot Net Nuke, Drupal • CMS Consultant, Organizing and Conducting Professional Training for CMS • DNN Custom Module Development, Kentico Custom development • Performing ADSM - Lead (Application Development Support & Maintenance) and Leading activities independently, effective client communication and co-ordination well acquainted with ISO and CMMi 5 processes. Lifecycle of ITIL Service Management processes ensuring client satisfaction and management of risk to services including:o Change Managemento Release Managemento Problem Managemento Incident Management/Major Incident Managemento Configuration Management• Proficiency in JIRA, Smartsheet, Microsoft.Net, SQL Server and Microsoft.Net Technologies.(ASP.net, VB.net, C#, ADO.net, DotNetNuke (DNN), Kentico and Ektron CMS 400: Content management system), Object Oriented Designing and Analysis.• Team player with a strong work ethic, committed to hard work and problem solving abilities.