Patience Aylstock

Education Success Partner @FranklinCovey

Austin, TX, US

Developed deep relationships with customers and helped create and implement mutual success plans- Served as primary point of contact for customer inquiries and concerns- Managed over 1.5 million in retention revenue- Managed a portfolio of over 160 clients including large school districts and educational service centers- Proactively identified opportunities for cross selling and upselling products and services to existing clients- Worked with Superintendents and C level executives to further support customer initiatives- Collaborate with sales, marketing, and product teams to advocate for customer needs and drive product improvements- Involved cross functional teams to ensure customer success on projects- Conducted regular check ins and reviews with clients to ensure success- Managed customer renewal contracts in a timely manner- Planned and executed company events, dinners, and trade show booths- Was awarded \"Rookie of the Year\" for my first year- Development, implementation, and strategic growth of my business through forecasting, a cadence of planning, and proactive pipeline management- Onboarded new customers to ensure client success- Led a sales team of 4 as top sales winner and received top team sales winner- Chairman\'s Choice Recipient for top sales and retention 2025