Derek Patick
Manager, Cx Analytics @Safelite
Signup · Get unlimited contacts
WORK HISTORY
Manager, Cx Analytics @Safelite
Columbus, OH, US
Onboarded and managed an independent team of two analysts specializing in conversion and CX comms, starting my journey as a people leader Led weekly and monthly meetings with Safelite and Belron leadership focusing on business insights, driving factors of business performance, and conversion metrics Oversaw all CX A/B testing and pilot initiatives, covering both Retention and Recovery tactics, collaborating with product owners and multiple business units Created tracking and valuation process for new Cash IVR Phone Line that culminated in 53k incremental jobs and $6.5M in net profit from Aug – Dec 2024 Provided multiple fields needed to create a single table used for conversion tracking and participated in auditing data to ensure accuracy to become “single source of truth” Collaborated with Contact Center, Digital, Advertising, Pricing, and CX business units, providing business insights and adhoc data requests
EDUCATION
Saint Petersburg State University
Study Abroad Spring Semester, Russian Studies
Miami University
Bachelor's degree, International Relations and Affairs, East Asian Language and Culture, Russian Studies
Peking University
Study Abroad Fall Semester, East Asian Language and Culture
Shawnee high school
GED, GED
The Ohio State University Fisher College of Business
Master of Business Administration (MBA), Marketing
ABOUT DEREK PATICK
As a Manager of CX Performance Analytics at Safelite, I lead a team of analysts specializing in conversion and customer experience communications. I have over 5 years of experience in data analytics, with a focus on creating and presenting reports on key performance indicators (KPIs) relevant to the customer experience organization.I have a strong background in SQL, Snowflake, Salesforce, Qualtrics, Tableau, Power BI, and PowerPoint, which I use to analyze and distribute reporting on KPIs. I also coordinate with various teams to launch, monitor, and value A/B tests and pilots. Additionally, I have successfully onboarded and managed an independent team of two analysts, leading weekly and monthly meetings with leadership to discuss business insights and driving factors of business performance. My goal is to leverage my skills and experience to drive business growth and customer satisfaction.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.