Mohit Pathak
Department Manager at Nexon Omniverse. MBA in OPERATIONS.
- Role
- Customer Service Specialist at Tower London
- Location
- Surat, GJ, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Specialist
Jul 2025 — Present · London, GB
Creating tickets for escalated queries & logging them to E-desk.•Keep accurate records of customer interactions and transactions in the CRM system•Follow company policies and procedures when handling customer requests and issues•Continuously strive to improve customer service skills and knowledge through training programs.•Collaborate with other team members and departments to ensure customer satisfaction.•Maintain a high level of company product knowledge to effectively answer customer queries•Address and resolve customer complaints or concerns in a professional and timely manner.•Provide prompt and efficient responses to customer questions via phone, email,and chat.•Making Claims for respective tickets.
Education
Sardar vallabhbhai patel
Gujarat higher secondary education board
2016 — 2017
Jaipuria Institute of Management, Indirapuram, Ghaziabad
Master of Business Administration - MBA
2021 — 2023
Agarwal vidya vihar english medium college surat
B.com
2017 — 2020
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