Patfield Chow
Platform Solutions Partner, Business Technology Solutions @Prospera
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WORK HISTORY
Platform Solutions Partner, Business Technology Solutions @Prospera
Vancouver, BC, CA
Platform owner for customer facing experience solutions spanning digital and in branch onboarding, retail and wealth CRM, and business banking platform.• Lead delivery of account origination and CRM platform (MVP to production), enabling faster onboarding and improved customer journey and internal staff workflow efficiency. • Define platform roadmap, backlog, and governance to deliver consistent, secure, and scalable customer experiences.• Serve as SME bridging business, technology, risk, and vendors to enable seamless end to end client journeys.• Own vendor strategy and performance across CRM, online and in-branch origination platforms. • Drive cross functional alignment with Marketing, Member Experience, Technology teams to improve onboarding and sales workflows.
EDUCATION
Babson College
Bachelor of Science (BS)
Massachusetts Institute of Technology
Online certificate course, Fintech: Future Commerce
The University of Hong Kong
Master of Science (MS)
SKILLS
ABOUT PATFIELD CHOW
Forward-thinking Product Owner/Product Manager bringing more than 10+ years experience in the FinTech space delivering product vision and roadmap and leading complex digital transformation for top-tier multinational financial institutions. Systems thinker and trusted advisor, leveraging a blend of business acumen, and agile/project management methodology to build intuitive customer facing digital products, managing journey from inception to delivery, enhancing customer experience and driving operational efficiency. Responsive and inclusive leader and relationship cultivator, leveraging influence across disciplines, building high-performing teams, and supporting long-term career development. Pivot seamlessly through multiple moving parts, shifting priorities, and tight deadlines, delivering quality solutions and service in-scope, and on-time.
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