Sahil Patel

Client Support Representative @Prolific Group

Winnipeg, MB, CA

Skilled in coordinating print and graphic projects, estimating, and managing direct client interactions, including sales orders and production floor coordination.• Maintain positive, professional relationships with customer contacts and internal production teams through active engagement and clear communication.• Collaborate with operators for Flatbed, Latex, Digital to ensure accurate CMYK color matching and precise PMS matching for client jobs, ensuring high-quality output.• Responsible for the creation and management of all production-related materials and documents, ensuring accuracy and timely delivery.• Keep clients informed and up-to-date on job statuses, including production timelines and any changes.• Communicate with production teams to ensure alignment on upcoming projects, project specifications, deliverables, and any changes that may arise during the production process.• Manage and coordinate wide format printing, finishing, kitting, digital output, and bindery processes to ensure a seamless workflow from production to final delivery.• Thrive in fast-paced environments, consistently meeting tight deadlines while maintaining high-quality standards.