Premal Patel
Senior Customer Success Area Lead | MuleSoft at Salesforce
- Role
- Senior Customer Success Area Lead at Salesforce
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Premal Patel
Results-driven business professional with over 12 years of experience in customer success, consulting, and leading technology implementations across all phases of the SDLC. Expertise in driving customer retention, building trusted relationships, and delivering impactful solutions. Proven ability to enhance customer satisfaction, exceed performance targets, and spearhead strategic initiatives that improve operational efficiency and support business growth.
Experience
Senior Customer Success Area Lead
Feb 2025 — Present
Education
The University of Texas at Austin
B.A, Economics
Skills
- Analysis
- Management
- Teamwork
- Revenue Analysis
- Microsoft Word
- Microsoft Excel
- Business Analysis
- Microsoft Sql Server
- Query Writing
- Relational Databases
- Project Planning
- Project Management
- Debugging
- System Implementations
- Manage Client Relationships
- Client Relations Skills
- Requirements Analysis
- Requirements Gathering
- Systems Improvement
- Mantis
- System Configuration
- Systems Analysis
- System Testing
- Technical Analysis
- Employee Benefits
- Benefits Administration
- Ancillary Benefits
- Bpo
- Automation
- Healthcare Information Technology
- Unit Testing
- Functional Testing
- Test Planning
- Technical Training
- Employee Training
- Crystal Reports
- Winscp
- Salesforce.com
- Client Acceptance Testing
- Logic Design
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