Monica P.
Customer Success Manager | Business Relationship Management, Customer Retention
- Role
- Client Success Manager at Uniper
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Monica P.
I have over 5 years of experience in the client management industry on a retail and business to business basis. My strategic and critical thinking, problem solving, analytical and relationship building skills allow me to be immensely successful in my role as an account executive. My ability to build strong, long lasting relationships with my clients and partners by being proactive, trustworthy, innovative and transparent was high praised by both my management team and clients. When I’m not taking care of my clients’ needs, you can find me cooking, travelling or binging another reality show. If you would like to know more, feel free to send me a message. I’d be more than happy to hear from you.Specialties: Key Account Manager, Client Success Manager, Strategic Client Success Manager, Partner Success Manager, Client Relationship Manager
Experience
Client Success Manager
Dec 2020 — Present · Los Angeles, CA, US
Assist our Care Partners in making the most of the Uniper service and technology, whilehelping them overcome adoption barriers and challenges which may arise.• Gain insight into your Care Partners’ culture, priorities, and goals in order to design andimplement dynamic solutions• Manage and grow Uniper’s relationship with our Care Partners, ensuring satisfaction andgrowth.• Respond to questions, provide requested documentation, and orchestrate internalprocess changes, commensurate with client needs• Partner with internal leadership to drive operational efficiencies to drive results• Collaborate with our Care Partners to identify new opportunities, both inside and outsidethe Care Partner’s organization• Effectively convey diverse client needs internally, driving the resources needed forsuccessful implementations• Partner with the product and marketing teams to influence the product for it to best fit theenrollment and outreach needs of our care partners and members as witnessed by thedelivery teams.• Attend weekly operational meetings and report on status of partnerships and key results.Convey challenges, proposed solutions and opportunities.• Work closely with other internal teams – including, but not limited to, product, marketing,sales, R&D, clinical, legal and finance – to deliver on Uniper’s side of the strategicdelivery roadmap• Partner with the sales to expand Uniper’s impact into additional lines of our CarePartner’s business-lines, driving sales growth, product expansion and marketdevelopment.
Education
DePaul University
Bachelor of Arts (BA), Psychology
Keller Graduate School of Management of DeVry University
Master of Business Administration - MBA, Business Administration and Management, General
Keller Graduate School of Management of DeVry University
Master of Business Administration - MBA, Human Resources Management and Services
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