Devika Patel

Assistant Vice President @Marsh Risk

Vancouver, BC, CA

Lead BC Public Sector Construction program placement-Contribute to client satisfaction through high-quality and timely service throughout the client service cycle -Manage account processes (quoting projects, client queries and coverage questions, claims assistance, document issuance, bordereaux issuance, accounting queries, collection of premium)-Implement and maintain a quality service plan, including ensuring the accuracy and issuance of binders, policies, certificates, invoices and other relevant documents-Review client/prospect exposures, loss experience, and analyze risk to determine product/servicerequirements-Manage timely billing and collection for each client and drive growth through the programs-Market the program as needed and adhere-Maintaining and strictly adhering to delegated authority arrangements-Build relationships and networks with professional counterparts at client organizations-Develop relationships with all functions within the company to improve client service and increase cross-selling opportunities-Collect insights and information on client relationships and report results to senior colleagues-Utilize Marsh Client Management Systems (Velocity, Microsoft Access, Bluestream, Brokerlink)-Train, mentor, and coach team members and coordinate calendars and timelines-Maintain fluency in the company\'s service offerings and market trends-Engage industry groups and Marsh resources to offer the best resources for each client/prospect-Comply with Marsh Excellence and Client First Principles and promote and enhance the team culture

Vancouver Island University

Master of Business Administration - MBA

Guru Gobind Singh Indraprastha University

Bachelor of Business Administration (B.B.A.)

University of Hertfordshire

Master of Science - MSc., International Management

Simon Fraser University

Canadian Risk Management , Insurance