Pat McIntyre

About Pat McIntyre

An analytical and meticulous senior information technology leader with demonstrated expertise in program/change management, emerging technologies, call center operations, IT infrastructure implementation, vendor management/negotiations, internal application updates, workstation procurement, quality assurance, compliance, team building/leadership, and problem-solving/troubleshooting. Adept at communicating information technology to non-technical leaders, as well as delineating strategies and business requirements to technical teams. Driven to achieve results and exceed expectations to ensure the long-term and sustained success of an enterprise.

Experience

1. Delivery Account Operations Manager

   Xerox Business Solutions

   Jan 2019 — Present · Sturgis, MI, US

   Services Operations Manager, supporting the Walgreens retail locations

Education

• The George Washington University

  Certificate in Project Management

• Keller Graduate School of Management of DeVry University

  Masters

• College of Lake County

  Associate of Arts and Sciences (AAS)

• Northeastern Illinois University

  Bachelors

Skills

• Operating Systems
• Management
• Project Management
• Technical Support
• Microsoft Office
• Software Documentation
• Sdlc
• Information Technology
• Program Management
• IT Operations
• IT Service Management
• Change Management
• Enterprise Architecture
• Cloud Computing
• Networking
• Communication
• System Administration
• Disaster Recovery
• R&D Operations
• Consumerization of IT
• Team Leadership
• Vendor Management
• IT Management
• Automation
• Active Directory
• Windows Server
• IT Strategy
• Troubleshooting
• Computer Hardware
• Leadership
• Servers
• Itil
• Quality Assurance
• Business Process
• Integration