Priyatam Patchipulusu
ServiceNow developer at Cognizant | CSA | CAD | CIS - ITSM | 5x Micro Certified
- Role
- Servicenow Developer at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Priyatam Patchipulusu
As an experienced ITSM professional with deep ServiceNow expertise, I specialize in designing, implementing, and optimizing end-to-end ITSM solutions that drive operational efficiencies and enhance user satisfaction. With proficiency in ServiceNow portals, Automated Test Framework (ATF), Catalog Items, Virtual Agents, Vendor Risk Management, and Configuration Management Database (CMDB), I deliver high-quality services aligned with business goals.Key Strengths:Configuring ServiceNow portals for seamless self-service capabilitiesLeveraging ATF for robust testing and quality assuranceDesigning tailored Catalog Items and Service CatalogsImplementing Virtual Agents for conversational AI-powered supportAssessing and mitigating vendor risks within ServiceNowMaintaining accurate CMDBs for effective asset and incident managementAligning ITIL processes with business objectives and driving continuous improvementWith a passion for exceptional service delivery and a commitment to continuous learning, I consistently strive to enhance ITSM capabilities using ServiceNow. I am confident in my ability to contribute to your organization\'s success and welcome the opportunity to discuss my qualifications further.
Experience
Servicenow Developer
Jul 2023 — Present · Bengaluru, IN
Education
KL University
Bachelor of Technology - BTech, Computer Science
2018 — 2022
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