Pat Szaroletta
(Group) Vice President Total Customer Satisfaction, Performance at Faurecia
- Role
- (Group) Vice President Total Customer Satisfaction at FORVIA
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Pat Szaroletta
I am an experienced executive with a background in automotive and manufacturing, I\'ve forged a career marked by exceeding business objectives. Leading roles, including President of a nearly $1B organization with 1,200+ employees, showcased my prowess in P&L, risk, and customer management. I\'ve enjoyed and been successful assignments as an expatriate. I\'ve spearheaded cross-functional and cross-regional initiatives. I’ve successfully led functional organizations in the areas of Operations, Quality and Program Management. Highlights: • Navigated the 2008/2009 financial crisis, enhancing profitability amid restructuring. Successfully rebuilt key customer relationships. • Guided a $6B sales region through COVID-19 without customer disruption. Implemented global audit systems and drove virtual audits. • Enhanced quality performance and customer ties, reducing rejections by 65% and \"red\" plants by 75%. • Amplified business unit revenue by $150M, earning an Outstanding Supplier Award for a seamless plant launch during that growth. • Offered crucial support during crises, driving recoveries. • Co-developed and launched a global program management system. • Contributed to successful acquisitions/divestitures, aligning with organizational objectives. With extensive manufacturing experience, I’ve held several Group Vice President roles in a company scaling from $2.5B to over $20B in revenue. I was an officer of the company in several of my roles. A champion of open, transparent communication, I prioritize human connection and integrity. Beliefs: • Foster a diverse, ethical, culture built on honesty and mutual respect. • Prioritize health, safety and the environment. • Create purpose and inspire with a strong vision including social responsibility. • Ensure employees are empowered, feel valued and heard, and have tangible objectives and clear career paths. • Champion internal and external customer-centricity, driving differentiation and profitability. • Instill lean principles and a systems mindset for predictable results, continuity, continuous improvement, and waste reduction. An engineer by training, I value data-driven decision-making and hands-on involvement. Balancing strategy and detail, I empower teams while providing guidance. My approach prioritizes and ensures the right balance between the employee, the customer, and the shareholder, ensuring organizational success. Beyond work, I cherish family time, travel, the outdoors, and diverse interests like history, culture, and sports, including ice hockey and F1 racing.
Experience
(Group) Vice President Total Customer Satisfaction
Apr 2019 — Present
Monitor customer facing performance of 200+ facilities world-wide and drive internal governance process to address problem areas. Address escalation issues with customers. Drive compliance to Quality systems and processes. Responsible for reporting performance to the Executive Committee of the company. Installing proactive measures to be used vis-à-vis customers. Responsible for ensuring the health and safety of our associates and managing the impact of the COVID-19 pandemic in North…
Education
Michigan Technological University
Bachelor of Science - BS
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