Pat Morrissey

About Pat Morrissey

As a Senior Manager of Emerging Devices at Amazon, I lead a team of product, content, and program managers who own new-to-world device categories such as Amazon Astro (Robotics) and Kuiper (low Earth orbit satellite broadband) for B2C and B2SMB customers. I am the single threaded leader for new-to-market devices, advocating for customers in product and feature discussions from the earliest stages of product concept, through launch, sustainment, and to end-of-life. I have over 10 years of experience in the technology sector, spanning customer support, marketing, device hardware/software, and digital services. I am skilled in product and program management, customer experience, customer support strategy, and analytical skills. I am passionate about creating innovative and impactful solutions that enhance the lives of customers and communities.

Experience

1. Ai Expansion Leader

   Amazon

   Mar 2025 — Present · Seattle, WA, US

   Spearheaded the customer experience automation strategy for international marketplaces, focusing on expansion into Canada as the first ex-US marketplace (Q4-2025), and UK (Q1-2026) as the first marketplace outside of North America. • Launched automation initiatives across Amazon\'s Devices (Fire TV, Echo, Kindle, Tablet) and Digital product lines (Prime Video, Amazon Music, Amazon Games), enhancing customer interactions through chatbots at 62% automation rate and 85%+ CSAT.• Developed strategy for LLM-to-LLM integration of Device and Digital LLM resolvers within the Rufus shopping assistant on Amazon.com, enabling customers to solve non-shopping related issues inline, in a singular chatbot ingress.• Developed comprehensive operational planning roadmap for chat and voice automation inclusive of concessions policy adherence and subscription customer retention, setting the stage for 2026 and beyond.

Education

• University College Dublin

  Business/Commerce, General

• University College Cork

  Medicine