Patrick Lillis
HR & Talent Acquisition and Consultant, SHRM Certified Professional (SHRM-CP)
- Role
- Service Representative at Kaiser Permanente
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Service Representative
Nov 2024 — Present
Serve as a frontline strategic partner delivering member-first engagement and operational support across multiple medical center locations.• Educate and support members in the use of digital check-in and navigation tools, aligning with KP’s care model innovation goals.• Actively resolve service issues using sound judgment and data tracking; provide feedback to improve workflow and member experience.
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