Pat Conniff
Vice President, Technology & Cloud Operations at Cengage Learning
- Role
- Director, Web Hosting at Cengage
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Pat Conniff
Proven success at building teams, defining process, managing projects, and managing to…
Experience
Director, Web Hosting
Jul 2002 — Present
A $1.5B educational publisher and online learning company with distributed technology management. Established a centralized hosting services provider within the corporation. Developed a services catalog defining multiple service tiers with different SLA’s and support plans, including complimentary services such as backups, monitoring, and 7x24 on-call response. Used this model to consolidate 23 data centers for 32 business units into two data centers, growing server infrastructure from 260 to over physical and virtual servers under management. Established a high-availability internal cloud infrastructure with a framework for automated provisioning, delegated administration, and automated application deployments. Expanded operational support model to include services for application integration and performance management. Grew digital share of Cengage revenues from zero to 50% over ten years, without growing staff levels.
Skills
- Academic Publishing
- Cloud Computing
- Agile Methodologies
- Management
- Ebooks
- Scrum
- Publishing
- Online Publishing
- Saas
- Books
- Agile Project Management
- Project Management
- Content Strategy
- Content Development
- Data Center
- Leadership
- Digital Publishing
- Content Management
- Web Hosting
- Software as a Service (Saas)
- Web Content Management
- Databases
- Educational Technology
- Publications
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