Pat Coen
IT Services Director | AIOps, Machine Learning & Cloud Expert | Architect of Strategic Transformations | Innovator inService Delivery, Cost Efficiency, and Operational Excellence | Scalable Solutions
- Role
- Director at EY
- Location
- Staten Island, NY, US
- LinkedIn followers
- 500 followers
About Pat Coen
As a results-oriented IT executive, I bring a wealth of experience in service delivery and the financial sector, with a focus on driving strategic initiatives that elevate business performance on a global scale. With a strong foundation in engineering, I have consistently designed, implemented, and managed business strategies that not only address technical challenges but also lead to measurable outcomes. I thrive in environments that require translating complex technical issues into actionable business solutions, facilitating collaboration, and inspiring teams to deliver operational excellence.In my most recent position as Director – AIOps at EY, I led a global Artificial Intelligence team, driving the company’s strategic transformation and modernization within IT Operations. I managed a team of data scientists and engineers, utilizing both commercially available and in-house AI/ML algorithms to improve service quality. I introduced AIOps monitoring tools that significantly enhanced root cause detection and alert correlation, boosting operational efficiency. Additionally, I integrated predictive analytics capabilities through AIOps, delivering forward-thinking solutions that improved IT service delivery.My leadership philosophy centers on empowering cross-functional teams to develop and execute comprehensive business strategies. This approach has led to improvements in operational efficiency and cost control, positioning organizations for sustainable growth. By utilizing my deep technical expertise, I have delivered cloud-based projects and innovative business cases that align with industry standards and support seamless global operations.One of my core strengths is team empowerment. I believe in cultivating a collaborative environment where open communication, innovation, and a shared vision drive success. By engaging with team members and stakeholders across all levels, I consistently facilitate consensus and achieve organizational goals.Core Competencies:Platform Architecture | Data Governance | Automation | Root Cause Analysis | Performance Monitoring | Observability | Configuration Management | High Performance Computing | Cost Management | Infrastructure Design | Business Strategy | IT Operations | Managed Service Provider | Strategic Transformation | Incident Response | Roadmap Planning | FPGA | Data Lake | Regulatory Compliance | IT Governance | Security Standards | Risk Management | InfoSec
Experience
Director
May 2016 — Present · New York, NY, US
Education
Manhattan University
Bachelor of Engineering (BE), Mechanical Engineering
Harvard Business School
Organizational Leadership
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