Pat Bivons

Client Success & Growth Leader

Role: Head of Account Management at Walmart
Location: Hoboken, NJ, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Pat Bivons

Patrick C. Bivons is a seasoned professional with extensive experience in customer success, account management, and program management across various industries, including retail, technology, and food delivery services. The resume highlights leadership roles, strategic initiatives, and significant achievements in client retention, growth, and revenue generation.• Leadership in Account Management: Currently serves as Head of Account Management at Walmart, overseeing a team responsible for retention and growth, successfully launching new accounts and driving substantial annual recurring revenue. • Strategic Growth and Retention: At Outreach.io and DoorDash, managed large portfolios, developed programs to increase adoption and renewals, and led teams to exceed quotas and improve customer lifecycle processes. • Account Management and Program Development: Experience includes managing multimillion-dollar accounts, creating scalable frameworks, and leading implementation and onboarding initiatives to drive product adoption and client success at Bitly and Cision.

Experience

Head of Account Management
Walmart
Apr 2025 — Present · Hoboken, NJ, US
Led the account management team handling retention and growth for SMB to Enterprise sellers across two marketplaces (GoLocal & LocalFinds)-Created a GTM strategy and commercialization playbook, including a dynamic pricing model, incentive structures, and competitive intelligence to shape brand messaging-Managed ARR and over 400 accounts spanning growth, SMB, and enterprise segments.

Education

McDaniel College
Bachelor's degree, Kinesiology and Exercise Science Major, Sport's Management Minor
2011 — 2015

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Pat Bivons

Experience

Head of Account Management

Education

McDaniel College

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