Laura Passos
Customer Success Manager @Metarina
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WORK HISTORY
Customer Success Manager @Metarina
Berlin, DE
Metarina is a B2B SaaS platform that helps marinas replace pen-and-paper processes with a modern software system for managing bookings, services, communication, and boosting revenue- Use no code tools to speed up product and customer success workflows, prototyping with Lovable and Polymet AI, automating processes with n8n, and analyzing product usage with PostHog- Manage Metarina\'s Intercom help center, writing 30+ articles to educate new users on the product and reduce support requests. Update content as new features are released- Develop web scrapers to find marina contacts in Portugal and execute cold and warm outreach, converting leads into sales and cross selling opportunities.
EDUCATION
Universidade Paulista
Bachelor's degree, Linguistics
ABOUT LAURA PASSOS
I began my career on an unconventional path: co-founding an EdTech business that was…
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