Pasquale Brancati
Customer Service Manager @Mito
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WORK HISTORY
Customer Service Manager @Mito
Montreal, QC, CA
Leading the customer service team who are responsible for order management, upselling and client relations. My focus is continuously exploring ways to improve customer engagement and experience through automation and optimization strategies. Leading my team towards success and development through coaching, learning and development best practices.
SKILLS
ABOUT PASQUALE BRANCATI
My leadership is driven by a passion for elevating customer satisfaction and loyalty. With expertise in CS\\CX and a proven track record in mentoring teams, I oversee strategic initiatives that enhance every touchpoint of the customer journey. I honed my skills in issue resolution and service excellence, further shaping my approach to customer success. My focus is on leveraging customer health scoring and data analysis to identify trends and opportunities that drive continuous improvement in customer interactions.
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