Patrick Smith

About Patrick Smith

Graduate of Utica College\'s Masters of Cybersecurity, Intelligence and Forensics; a program earning the designation by The National Security Agency and The United States Department of Homeland Security. • Award-winning professional with over 14 years of experience in telecommunications, technology and banking industries including 18 years of management-level experience• Possess Industry class certifications and acquiring more •Fraud •Certified Fraud Examiner (ACFE) •Security •Certified Ethical Hacker (EC-Council) •Certified Penetration Tester (IACRB)• Expert in new team startup• Excellent presentation, communication and interpersonal skills; can establish an effective rapport with individuals from diverse backgrounds• Strong organizer, planner and problem solver who can prioritize multiple tasks, analyze complex situations and develop effective management strategies under heavy deadline pressure• Diverse educational background to aid in career development and to apply learned concepts to real business use• Proficient in Microsoft Applications as well as proprietary systems and applicationsSpecialties: Professional Memberships:CompTIAAssociation of Certified Fraud Examiners: Certified Fraud Examiner(ISC)2 New Jersey Chapter Member

Experience

1. VP Sr Manager - Cyber Fraud Fusion Center Cyber Fraud Intelligence

   Citi

   Jun 2017 — Present · New York, NY, US

   Operations lead for core functions within the Fusion Center coordinating case management routines by engaging data analytics, intelligence, law enforcement liaison and advanced data teams to satisfy end-to-end case management.• Lead collaborative exercises across multiple teams to address emerging threats and issues from internal and external threat vectors• Triage, investigate and escalate cases from various alerting strategies as well as internal and external referrals.• Create baseline processes from the ground up for cross team execution.• Partner with technical leads to automate and simplify complex technical operational needs.

Education

• Missouri Western State University

  BS, Criminal Justice - Law Enforcement

  1994 — 2000

• NYIP-New York Institute of Photography

  Certificate, Professional Photography

  2008 — 2010

• Wicklander-Zulawski & Associates

  Law Enforcement Investigation and Interviewing

  2011 — 2011

• Ogden-Weber Technical School

  Certificate, Commercial Truck Driving School

  1999 — 1999

• Missouri Western State University

  BS, Criminal Justice - Administration

  1994 — 2000

• Penn Foster

  Certificate, General Law Enforcement - Police Sciences

  1992 — 1993

• Utica University

  M.S., Cyber Security - Intelligence & Forensics

  2010 — 2013

• Villanova University

  Certificate, Project Management

  2008 — 2009

• McAfee Institute

  Board Certified Expert in Cyber Investigations, Cyber Investigations

  2017 — 2018

• Regis University

  MBA, Busines Administration

  2006 — 2008

• Brown Mackie College

  Certificate, Computer Networking

  2001 — 2001

• Villanova University

  Information Security Management, Computer and Information Systems Security/Information Assurance

  2014 — 2015

Skills

• Banking
• Change Management
• Troubleshooting
• Computer Forensics
• Fraud Policy
• Quality Assurance
• Information Security
• Operations Management
• Call Centers
• Strategy
• Mobile Payments
• Project Management
• Comptia
• Process Improvement
• Policy
• Cross-Functional Team Leadership
• Business Process Improvement
• Management
• Team Building
• Mobile Devices
• Cybercrime
• Mobile Wallets
• Vendor Management
• Sales Operations
• Customer Retention
• Authentication
• Security
• Customer Service
• Call Center
• Wireless
• Team Leadership
• Cybersecurity Policy
• Coaching
• Employee Training
• Customer Satisfaction
• Training
• Fraud
• Telecommunications
• Program Management
• Analysis