Paul Ascroft
Head of Service Operations @Yorkshire Building Society
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WORK HISTORY
Head of Service Operations @Yorkshire Building Society
Leeds, GB
Oversee end‑to‑end operational performance of all YBS IT systems, services, applications, technology, and data.• Ensure robust configuration, implementation, maintenance, and 24/7 monitoring of critical IT services.• Lead IT Service & Operations teams, fostering a collaborative, high‑performing, and innovative culture.• Drive operational excellence through strong leadership across service delivery, operational change, and transformation initiatives.• Own Incident & Crisis Management, ensuring effective response and recovery aligned to SLAs, risk appetite, and organisational resilience.• Establish and maintain the Business Continuity & Disaster Recovery Framework, including DR policy, controls, documentation, and testing.• Manage key third‑party service providers to ensure high‑quality, resilient operational service delivery.• Ensure infrastructure capacity and performance are optimised and aligned to Key Risk Indicators.• Provide assurance and risk management across the IT Services estate, ensuring governance, compliance, and resilience.• Strategically manage stakeholder relationships to support successful delivery of operational services.• Govern operational change processes, including standards, controls, and route‑to‑live procedures.• Set and maintain control frameworks, standards, and rules for operational IT environments, ensuring consistent adherence across teams and services.
EDUCATION
Leeds Beckett University
Bachelor's degree, Business Management
University of Leeds
Master of Science - MS, Senior Leadership
Kingswood schools
A'levels
Leeds Beckett University
Master of Science (M.Sc.), Management Information Systems, General
SKILLS
ABOUT PAUL ASCROFT
Senior IT Operations leader with significant international experience across 48+ countries, ensuring resilient, high‑performing digital services for fast‑paced, multi‑channel (including online) businesses. I specialise in operational leadership, service management, incident & crisis response, and Business Continuity/Disaster Recovery—protecting revenue, profit, customer experience, and brand reputation.I build collaborative, high‑performing teams and strengthen governance, risk and control frameworks, while driving continuous improvement and operational transformation. Experienced across the full IT service lifecycle—capacity & performance management, asset/CMDB ownership, change & release governance, and 24×7 monitoring of mission‑critical services.Trusted to manage operating budgets and critical third‑party providers, and to engage effectively at all levels—including strong stakeholder management up to C‑suite—to align technology outcomes with business goals. I thrive on tackling complex technical challenges and turning them into clear, measurable outcomes for ambitious organisations and their teams
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