Pascal Cayer

Business Process Consultant - Servicenow @Ateko, backed by Bell Canada

Sherbrooke, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Business Process Consultant - Servicenow @Ateko, backed by Bell Canada

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Leading projects to optimize processes related to vendor management, business continuity, and third-party risk management- Organizing training workshops to facilitate the adoption of ServiceNow modules: SAM, BCM, VM, VRM- Defining and validating requirements for the configuration of key modules (SAM, BCM, VM, VRM), enhancing operational efficiency- Contributing to user training and support to ensure a smooth adoption of the platform.

EDUCATION

2014 — 2018

HEC Montréal

certificats, Business Administration and Management, General

1999 — 1999

Institut d'informatique du Quebec

AEC, Adminstration et gestion de reseau

2003 — 2005

Cégep Limoilou

Tecnologies de l'information:Gestion de réseau

SKILLS

Salesforce.comFormationTechnical SupportBusiness ProcessConsultingGestion De CompteTroubleshootingTravail D’équipeManagementTeam BuildingLeadership D'équipeServices D’assistanceDocumentationNetworkingTechnologies De L’informationInventory ManagementProcessus De VenteAutomotiveLeadershipRequirements AnalysisService ClientGestion De ProjetCrmSatisfaction Du ClientSharepointTrainingMicrosoft OfficeAnalyste CommercialRétention De La ClientèleAmélioration Des Processus

ABOUT PASCAL CAYER

Consultant en processus d\'affaires spécialisé dans les solutions ServiceNow, je mets à profit plus de 15 ans d’expertise en gestion des fournisseurs, continuité des affaires et gestion des risques tiers. À l’aise dans des environnements complexes et en constante évolution, j’ai piloté l’implantation de modules ITSM, ITAM, VM, SAM, BCM et VRM, tout en assurant la formation des utilisateurs et l’adoption durable des outils. Mon approche combine agilité, rigueur et sens de la gouvernance pour générer un impact concret et durable.

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Pascal Cayer — Business Process Consultant - Servicenow at Ateko, backed by Bell Canada in Sherbrooke, QC, CA | Unifers