Pascal Scoles
- Role
- Product Engineering Manager Digital Commerce Customer Experience at IKEA
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Pascal Scoles
Engineering leader building AI and graph-powered systems that turn customer data into…
Experience
Product Engineering Manager Digital Commerce Customer Experience
Sep 2020 — Present
Managed and grew three multi-disciplinary teams in the Customer Experience domain, covering the whole span of the customer journey, from Shopping, Value Added Services, Cart, Checkout, and Payments. My teams worked on improvements across the entire stack, from Geolocation services, SEO via optimization of our Micro Frontend deployment pipelines, third party service offers such as TaskRabbit assembly, User Generated Content such as Store Experience Reviews and Product Q&A. Also acted as moderator and facilitator for our Enterprise architecture group at the US Digital Hub
Education
Gettysburg College
B.A., Computer Science
1996 — 2000
Rensselaer Polytechnic Institute
MS, Computer Science
2000 — 2002
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