Pascal de Brienne

Director Sales Operations Chief of Staff @Canada Post / Postes Canada

Ottawa, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2018 — Present

Director Sales Operations Chief of Staff @Canada Post / Postes Canada

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CA

Reporting directly to the VP Enterprise Sales, I work with the VP to create and implement programs that help drive and deliver sales results.I combine tactical, strategic and forward thinking, to create and implement change. I develop and implement sales programs utilizing cross-functional work teams, with the ultimate goal of driving enhanced business performance.

EDUCATION

2016 — 2016

University of Toronto

Executive Program, Rothman School of management

SKILLS

Project PlanningLeadership DevelopmentCall CenterStrategic PlanningEmployee RelationsBusiness ProcessAnalysisEmployee EngagementWorkforce ManagementTeam BuildingManagementBusiness DevelopmentCall CentersProject ManagementOperational ExcellenceProgram ManagementSupply Chain ManagementCoachingLeadershipData AnalysisContact CentersSix SigmaHuman ResourcesManagement ConsultingBusiness TransformationAccount ManagementCustomer RetentionChange ManagementTeam LeadershipProcess ImprovementCustomer ServiceVendor ManagementOperations ManagementPerformance ManagementCrmRecruitingStrategyTrainingLogisticsCustomer Satisfaction

ABOUT PASCAL DE BRIENNE

A certified Change management Leader in accordance with Prosci methodologies with over 10 years of executive management and a tenacity to drive improved customer experience. An effective, dedicated and resourceful team player with strong people, project management and leadership skills. Also conscientious, organized, and self-motivated, with the proven ability to work in a growing, fast-paced, unionized and multidimensional environment. Passionate about the development of others. Strong analytical abilities possessing excellent communications skills, demonstrated experience building relationships and consulting with clients and senior executives. Specialties:Expertise in Change management, process improvement, performance management, Contact Centre Management, Union/Labour Relations, Customer Service, Commercial Customer Relationship, workforce management, Performance measurement from SVP to employees

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Pascal de Brienne — Director Sales Operations Chief of Staff at Canada Post / Postes Canada in Ottawa, ON, CA | Unifers