Pascal Broummana
Customer Success Lead De @Picnic Technologies
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WORK HISTORY
Customer Success Lead De @Picnic Technologies
Dusseldorf, DE
Leading a cross-functional team of over 120 professionals, including agents, supervisors, and operations managers- Ensuring operational excellence and consistently delivering a superior customer experience- Driving key performance metrics and optimizing processes to enhance efficiency and service quality- Developing and mentoring team members across all levels to foster growth and performance- Collaborating with international stakeholders to continuously elevate our customer service operations- Maintaining Picnic’s reputation for top-tier customer satisfaction through innovation and exceptional results
EDUCATION
Ruhr University Bochum
Master of Science - MS, Management & Consulting in Sports
Ruhr University Bochum
Bachelor of Science - BS, Management in Sports
ABOUT PASCAL BROUMMANA
Serving families - Creating the future - Better every day - Going the extra…
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