Pasang Lama
CX WFM Operations Manager
- Role
- Cx Wfm Operations Manager at Coinbase
- Location
- South Delhi, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Pasang Lama
Dynamic and accomplished senior management professional with 20years of versatile…
Experience
Cx Wfm Operations Manager
Feb 2025 — Present
Skills
- Workforce Management
- Call Centers
- Customer Experience
- Outsourcing
- Performance Management
- Mis
- Service-Level Agreements (Sla)
- Sla
- Crm
- Iex
- Copc
- Vendor Management
- Management Information Systems (Mis)
- Transition Management
- Business Process Outsourcing (Bpo)
- Contact Centers
- Business Process Improvement
- Soft Skills
- Process Excellence
- Cti
- Strategic Planning
- Process Migration
- Customer Relationship Management (Crm)
- Customer Satisfaction
- Management
- Bpo
- Offshoring
- Screening
- Operations Management
- Team Management
- Employee Engagement
- Process Improvement
- Service Delivery
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