Parvinder Singh
Key Account Manager @埃森哲
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WORK HISTORY
Key Account Manager @埃森哲
Mississauga, ON, CA
EDUCATION
Thapar School of Management
Master of Business Administration (MBA)
Maharshi Dayanand University
Bachelor of Engineering - BE
SKILLS
ABOUT PARVINDER SINGH
I’m passionate about improving customer experience throughout the journey of buying and using a product or service—whether by serving as a Key Account Manager, Inside Sales Representative, or Customer Service Supervisor. I’m also committed to building diverse and inclusive workplaces and making a meaningful difference within the communities we operate in. My focus and key contributing areas include customer engagement & retention, business development, problem solving, and team development. Key achievements include: Achieved sales of CAD 50 million within the first 3 years at a startup by launching a new technical product in a new market and sector—Electric Vehicles. Built a robust opportunity pipeline of CAD 325 million, reflecting strong customer engagement and deep market insight. Captured 35% market share within 3 years, growing from 0%, through persistence, strategic account planning, and targeted execution. Reduced customer service waiting time by 27% by implementing process improvements and leveraging a historical solutions repository. Achieved a Customer Engagement Survey Index score of 95% for three consecutive years by building strong client relationships and using active listening and interpersonal communication skills.
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