Parvinder Sandhu

Manager (Operations Head) @Karvy Digikonnect

Noida, IN

Responsible for the client performance of 7 segments in the Recovery/3rd Party Collections Portfolio.\\\\n• Preparing financials, revenue/margin forecast, budgeting and managing P&L\\\\n• Coaching & feedback of the Team Managers in terms of their team\'s performance, people management, attrition, complaints & skip feedbacks.\\\\n• Responsible for the performance improvement in Productivity, Compliance, Attrition of the portfolio.\\\\n• Meeting the performance & the revenue targets.\\\\n• Managing the team efficiently across all queues and functions so as to maximize agent utilization\\\\n• Keeping the team and self updated of all process changes / process highlights, at all times\\\\n• Initiate and drive team-building activities to ensure a high level of motivation and team cohesion\\\\n• Keep the team motivated at all times, irrespective of any \"stressful\" volumes/conditions\\\\n• Agent capacity planning (Hiring & staffing).\\\\n• Preparing the letter strategy & sending notifications to the consumers based on segment performance & cost.\\\\n\\\\n

University Canada West

Master of Business Administration - MBA (Foundation), Business Foundations & Quantitative Preparation

Delhi University

Bachelor's Degree, Business/Commerce, General

University Canada West

Masters in Business Administration , Finance