Parvez Sayyed

Fleet Operations Manager @Zomato

Solapur, IN

1) Launched online ordering in 5 cities and handled their operations2) Responsible for managing operations of 5 cities of Maharashtra3) Managed a fleet of 400+ Delivery Partners cumulative in all cities4) Ensured successful takeover of Swiggy operations and retention of their riders5) Managing delivery partner fleet within the assigned clusters. Closely track driver logins and ensure supply availability and positioning as per the demand projections6) Re-engagement of inactive drivers. Conduct field support within assigned clusters to reduce driver churnAchieved Result-Responsibilities1.Responsible for managing the operational efficiency of hubs across two or more areas in the city, manage multiple area level operations to ensure order fulfillment, logistics as well as provide an enhanced customer experience.2.Leading a team of fleet managers to optimize efficiency of operations and achieve the performance target.3.Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations.4.Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives.5.Deciding on the staffing and training requirements for the areas.6.Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business & operations metrics.7.Ensuring the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment.8.Design and rollout of a pay-out structure that motivates and rewards the desired behaviors and performance of delivery executives.9.Ensuring a flawless delivery service for the customers in my areas with special focus on real time service levels and schedule adherence, ensuring that there are fewer executive driven cancellations in my area.

PIMSE

Master’s Degree

Bharati Vidyapeeth

Bachelor's degree