Parvez Khoja
Supervisor @A&W Food Services of Canada Inc.
Signup · Get unlimited contacts
WORK HISTORY
Supervisor @A&W Food Services of Canada Inc.
Langley, BC, CA
Led a team in delivering exceptional customer service by providing training and mentorship on key responsibilities, enhancing team knowledge and performance- Proactively resolved customer inquiries and issues with a 95% success rate, resulting in a 20% increase in customer satisfaction and loyalty- Developed and implemented best practices for efficient service delivery, leading to a 15% reduction in escalations and improved customer retention- Addressed complex client concerns through innovative problem-solving and clear communication, contributing to a stronger, more positive customer experience.
EDUCATION
University of Mumbai
Bachelor's degree, Business/Commerce, Finance
Vancouver Community College (VCC)
Post bachelorate Diploma , Business and project management
Sonopant Dandekar Arts College S Apte Commerce and M H Mehta Science College Khare Kuran Road Palghar Dist Thane
12th, Business/Commerce, General
ABOUT PARVEZ KHOJA
I’m a proactive and solution-oriented professional with over 2+ years of hands-on experience in customer service, project coordination, and client engagement. I specialize in leveraging digital tools and data-driven strategies to enhance operational efficiency and improve customer loyalty. At A&W, I lead a team in a high-volume environment, achieving a 95% resolution rate and boosting customer loyalty by 20% while also streamlining processes through effective use of MS Office and other productivity tools.My background includes coordinating project timelines, generating detailed progress reports, and optimizing workflows to enhance productivity and accuracy. I hold a Bachelor’s degree majoring in Finance from the University of Mumbai and a Post-Graduate degree in Business and Project Management from Vancouver Community College, and I’m committed to continuous learning.I bring strong communication, leadership, and analytical skills combined with a passion for improving customer experiences and project outcomes. Whether driving client retention in any work setting or coordinating projects to operational excellence, I’m dedicated to fostering a collaborative and results-driven work environment.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.