Parveen Kumar

About Parveen Kumar

As a dynamic and results-driven professional with over ten years of experience in operations, process management, client relationship management, and team management, I have consistently demonstrated an aptitude for maintaining and enhancing client relationships. Throughout my career, I have interfaced with SSC clients to suggest viable assessment and audit products while cultivating strong relationships to secure repeat business.Currently, as Manager of Operations at Palmary Project & Services Pvt. Ltd, I am responsible for handling the entire business development & assessment process for 35+ ABs/SSCs and other clients, monitoring the overall functioning of processes, and identifying improvement areas to maximize customer satisfaction levels. My expertise in establishing zonal-wise business strategies and handling business planning, operations, and analysis has allowed me to minimize the costs of operations while working toward cost reduction.My key competencies include operations management, quality compliance, client relationship management, key account management, report management, team management, audit and compliance, and cross-functional coordination. Throughout my career, I have led, trained, and monitored the performance of team members to maintain excellence in service operations, conducted team supervision and performance management, and reported daily MIS with respect to assessments allocated, ongoing, and completed.In addition to my professional experience, I possess a strong technical skill set, including the comfortable usage of tools like MS Office, Outlook 365, Power BI, SIDH, and other portals of skills. I also have a basic fundamental knowledge of computers.Overall, I am a highly motivated and ambitious professional who thrives on challenges and is dedicated to achieving excellence in everything that I do.

Experience

1. General Manager

   Palmary Project & Services Pvt. Ltd

   Oct 2025 — Present

Education

• Indira Gandhi National Open University

  Master of Business Administration - MBA, Operations management

• Kurukshetra University

  B.Tech, Electronic and communication Engineering

  2011 — 2014