Parvati Mhatre

About Parvati Mhatre

With over 12 years of experience in technical support, partner management, and customer success, I bring a results-driven mindset and a passion for solving complex challenges. Currently serving as a Senior Partner Technical Advisor at Microsoft, I lead product experts in resolving high-impact customer issues across Microsoft 365, SharePoint Online, and Copilot scenarios—driving operational excellence and customer satisfaction.My journey spans leadership roles, strategic escalation handling, and cross-functional collaboration, with a strong foundation in AI and Copilot Studio. I’ve contributed to generative AI projects like ELPGpt, integrating conversational flows and SharePoint content to enhance learning and support experiences.I’m deeply invested in people development and have led career crafting initiatives and participated in prestigious leadership programs like Nebula and the Emerging Leader Program. I thrive in dynamic environments that value innovation, inclusion, and continuous growth—and I’m always looking to create impact through empathy, execution, and influence.

Experience

1. Sr Support Engineering Manager

   Microsoft

   Jan 2026 — Present · Pune, IN

Education

• ICLES Motilal Jhunjhunwala College - India

  Bachelor of Science - BS, Computer Science

• SIES Graduate School Of Technology

  Master's degree, Computer Science

• Institute of Management Technology, Ghaziabad

  Executive MBA, Business analytics

Skills

• Itil Certified
• Management
• Team Management
• Operations Management
• Customer Service
• Training
• Sharepoint
• Microsoft Office
• Business Analysis
• Vendor Management