Parvathy V

About Parvathy V

Team Lead Manager | Client Success | Loyalty Industry ExpertPassionate about delivering exceptional customer experiences, I am a results-driven Customer Care Manager with a strong background in client success, service operations, and team leadership. With extensive experience in the Loyalty Industry, I specialize in building strong client relationships, optimizing processes, and driving customer satisfaction. What I Bring to the Table: Customer Relationship Management – Ensuring seamless communication, handling escalations, and fostering trust with clients. Data-Driven Decision Making – Analyzing trends, tracking performance, and implementing strategic improvements. Process Optimization – Enhancing service quality through SOPs, fraud monitoring, and campaign coordination. Team Leadership & Motivation – Supervising and mentoring teams to provide top-notch support and customer engagement. Operational Excellence – Managing invoices, payment follow-ups, and ensuring smooth day-to-day account operations.I thrive on challenges, continuously improving customer service strategies, increasing efficiency, and creating meaningful customer interactions. If you\'re looking for someone who can enhance customer success while driving business growth, let’s connect! Let’s Talk: Open to collaborations, discussions, and new opportunities in customer experience, client service, and loyalty management.

Experience

1. Team Lead Manager

   Elevatoz Loyalty

   May 2019 — Present · Bengaluru, IN

   Client Relationship Management:Building and maintaining strong client relationships.Understanding client needs and providing tailored solutions.Handling escalations professionally to ensure customer satisfaction.2. Data Analysis & Reporting:Analyzing customer data to identify trends and opportunities.Creating detailed reports and dashboards for program performance.Using insights to optimize customer engagement strategies.3. Process & Operations Management:Overseeing day-to-day account operations and campaign coordination.Managing invoices, receivables, and overdue payment follow-ups.Ensuring compliance with SOPs, documentation, and platform hygiene.4. Communication & Team Leadership:Coordinating with internal teams and communication partners.Supervising call centers, ensuring quality service, and process standardization.Training and motivating teams to improve customer experience.5. Problem-Solving & Strategic Thinking:Identifying program inefficiencies and implementing improvements.Managing fraud alerts and ensuring program security.Setting annual goals and aligning strategies with business objectives.

Education

• Giridhar Ramnarayan Chellaram Institute of Business Management - GRCIBM - Technical Board - Bangalore

  Diploma in Business Administration, Human Resources Management/Personnel Administration, General

• Karnataka PU Board - Bangalore

  PUC - Pre-University - Two-year intermediate , Economics