Parvathi Banoth
Senior ServiceNow Developer | ITSM, ITOM, SecOps, ITAM | Driving Automation, CMDB Accuracy & Compliance
- Role
- Senior Servicenow Developer at Goldman Sachs
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Parvathi Banoth
Senior ServiceNow Developer with 8+ years of experience designing, developing, and deploying enterprise Service Now solutions across ITSM, ITOM, ITAM, SecOps, SPM, and GRC/IRM. Proven record of delivering $600K+ in cost savings, optimizing global CMDB accuracy by 40%+, and enabling rapid, secure incident response in highly regulated financial and IT environments. Skilled in scripting, integrations, automation, and user experience design (Service Portal, Virtual Agent, UI Builder), with expertise in multi-instance deployments, upgrades, and performance analytics. Adept at governance, compliance, and ITIL-aligned processes, ensuring resilient ServiceNow platforms in Agile and CI/CD ecosystems. Recognized for cross-functional collaboration, stakeholder engagement, and driving ServiceNow roadmaps that align technology with business goals.
Experience
Senior Servicenow Developer
May 2024 — Present · IL, US
Spearheaded ITOM Discovery & Service Mapping for CIs, boosting CMDB accuracy by 42% and enabling rapid impact assessments for critical services.• Automated Security Incident Response (SIR) through Splunk–Active Directory integration, cutting MTTR for P1 incidents by 22% and strengthening cyber resilience.• Designed and deployed 25+ Virtual Agent NLU topics (password resets, access requests, status queries), reducing L1 helpdesk workload by 27% within one quarter.• Assembled SPM dashboards with 15+ KPIs, driving prioritization of $12M+ project portfolio for executive leadership.• Developed ATF-based regression suites covering 40+ workflows, accelerating UAT by 25% and enhancing release reliability.• Partnered with enterprise architects to align CI classes with CSDM v3.x, improving service modeling and cross-unit reporting.• Championed governance and risk controls via CAB participation, reducing failed changes by 15% and strengthening compliance
Education
Governors State University
Master of Science - MS, Computer Science
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech, Computer Science
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