Parul M.

About Parul M.

I am an experienced Technical Writer with over 10 years of expertise in creating and maintaining clear, concise, and user-friendly documentation across various products, services, and technologies.Currently, I am deployed at the Global Service Logistics & Operations (GSLO) platform of Cisco Systems, Inc, where I contribute to Technical Specifications Documents (Tech Specs), Functional Specifications Documents (Func Specs), and Business Process Documents (BPDs).In my previous role, I collaborated with a global team of professionals at Cisco Systems, Inc, specifically with the Global Demo Engineering (GDE) team, to develop hands-on content enabling sellers and partners to learn, train, showcase, and experience the portfolio of products and services.I hold multiple certifications in Python programming, Git and GitHub, Data Privacy Compliance, and Assessment, and possess a proficient level of English. My expertise extends to Open API 3 specification, REST APIs, Postman, Oxygen XML Editor, Adobe Experience Manager, Oxygen Content Fusion, DITA concepts, JIRA, Scrum/Agile, Markdown, SDLC, and DDLC. My strength lies in translating complex technical information into simple, engaging content for both technical and non-technical audiences, always with a focus on the end-user perspective.I am known for being flexible, analytical, and detail-oriented, and I thrive in collaborative environments with geographically distributed team members and developers. My ultimate goal is to contribute to the success of my clients and organization by consistently delivering high-quality technical documentation that meets their needs and expectations.

Experience

1. Senior Technical Writer

   Infosys

   Aug 2022 — Present · Noida, IN

   Job Role: Technical Writer, deployed at CiscoIn my current role I am deployed as a Sys & Ops (System & Operations) technical writer with global team of Global Service Logistics & Operations (GSLO) for its service offering named as GTST (Global Tactical Systems & Tools). Here, I work to contribute to the Knowledge Management Repository for GTST and Services & Logistics (S&L) users. This role requires me to contribute knowledge so as to increase GTST\'s self sufficiency in handling Service Request and Service Restoration incidents. Key Responsibilities:Contributing - • Technical Spec Docs• Functional Spec Docs• Business Process Doc• Release Notes• FAQ, How To, Know Error Doc, SOPs and What Is In my previous project I worked with a worldwide team of professionals who work together to create, build, and support hands-on content that allows sellers and partners of Cisco to learn, train, showcase, and truly experience the portfolio of products and services. My portfolioconsists of a wide variety of deliverables in formats from customer labs toself-guided walkthroughs.Key Responsibilities:As an experienced technical writer, I am responsible for translatingrich technical information into clear, usable, meaningful content to beconsumed by both technical and non-technical audiences. Iresearch, write, edit, and proofread technical information for use indeliverables such as:• Demonstration guides• Summary materials• Help and How-To information• Release notesI ensure documentation is accurate, complete, in compliance withstylistic and structural guidelines, meets editorial specifications, and meetsquality expectations for writing, images, graphics, and multimedia.

Education

• Kota

  Masters of Science

Skills

• Text Editing
• Technical Presentations
• Newsletters
• Ebooks
• Non-Fiction
• Publishing
• Web Content Management
• Magazine Articles
• Producing Web Content
• Creative Writer
• Publications
• Technical Documentation
• Content Marketing
• Blogger
• Grammar
• Freelance Writing
• Web Content Creation
• Blog Marketing
• Corporate Websites
• Content Writing
• Editorial
• Content Management
• Microsoft Office
• White Papers
• Copywriting
• Journalism
• Content Strategy
• Writing
• Articles
• Fact-Checking
• Online Journalism
• Feature Articles
• Wordpress
• Online Publishing
• Web Content
• Technical Writing
• Content Development
• Blogging
• Books
• Web Content Writing