Parul Jolly

WORK HISTORY

EDUCATION

ABOUT PARUL JOLLY

Proficient in using BMC Remedy and ServiceNow for ticketing system management-Experienced in providing technical support via email, phone, in-person, and remote access-Skilled in investigating, analyzing, and resolving operational incidents and change requests-Expertise in Microsoft 365 Apps for Enterprise, Adobe software management, and multi-platform troubleshooting (Microsoft Office, Windows, Android, iOS)-Competent in granting server permissions, conducting online repairs, and updating printer and scanner drivers-Adept at network and VPN troubleshooting, IT asset management, and end-user support-Strong background in software deployment, system maintenance, and network administration-Experienced in customer service operations, training, and onboarding support-Successfully addressed computer hardware, software, mobile devices, printers, and remote access issues-Provided training to team members on effective use of Microsoft Teams accounts-Offered ongoing support to troubleshoot issues and address user queries-Collaborated with IT support teams to resolve complex problems-Provided comprehensive onboarding support to new users-Ensured the smooth functioning of the IT asset management system-Communicated daily with educators to ensure smooth technology integration-Managed and protected devices using JAMF Apple device management-Customized inventory specifications on the backend and frontend-Attended employee training webinars to improve ticket handling efficiency. Skills: Software Deployment, System Maintenance, Network Administration, Microsoft Azure, Customer Service Operations, Tier 1 & 2 Help Desk Support, TCP/IP, Desktop Support Management, IT Hardware Support, Office 365, Active Directory, Windows Troubleshooting (10 and 11), Customer Service Management, Technical Assistance