Parul Godika
Customer Success Leader | Empathy-Driven CX Strategist | 20+ Years Delivering Retention, Loyalty & Growth
- Role
- Manager - Key Accounts at Foxnet Securitas
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Manager - Key Accounts
Feb 2025 — Present · IN
Key Account Management: Develop and maintain strong relationships with key clients, ensuring long-term partnerships and customer satisfaction. Business Development: Identify new opportunities within existing accounts and drive sales growth for CCTV, security systems, fire alarm systems, and PA systems. Sales & Revenue Growth: Meet and exceed sales targets by delivering tailored solutions to clients in commercial, industrial, and residential sectors.**Technical Expertise:** Provide in-depth knowledge and consultation on surveillance, security, and fire safety solutions to clients. Project Coordination: Collaborate with internal teams to ensure seamless execution of installations and after-sales support. Client Consultation: Understand client security needs and recommend the most effective solutions to enhance safety and compliance. Market & Competitor Analysis: Stay updated on industry trends and emerging technologies to offer cutting-edge security solutions. Negotiation & Contract Management: Drive successful negotiations, pricing strategies, and long-term contract agreements. Customer Support & Retention: Ensure high levels of customer satisfaction through proactive engagement and responsive service. Collaboration & Team Leadership: Work closely with sales, technical, and service teams to deliver outstanding results for clients.
Education
Maitreyi College (Affiliated to Delhi University)
Bachelor of Science (Mathematics Hons), Mathematics
1999
Skills
- Management
- Six Sigma
- Operations Management
- Access Control
- Technical Support
- Social Influence
- Mis
- Leadership
- Troubleshooting
- Vendor Management
- Outsourcing
- Teamwork
- Team Management
- Call Centers
- Customer Service
- Training
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