Parul Chovatiya
Head Cashier @The Home Depot Canada
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WORK HISTORY
Head Cashier @The Home Depot Canada
London, ON, CA
Head Cashier at Home Depot, overseeing front-end operations and leading a team of cashiers.Skilled in managing transactions, resolving customer concerns, and ensuring smooth checkout experiences.Specialize in assisting contractors with credit services and commercial account setups.Collaborate with the Pro Desk to guide clients through Home Depot Credit Card applications.With a financial services background, I’m passionate about delivering excellent service and building trust.
EDUCATION
Veer Narmad South Gujarat University, Surat
Bachelor's degree, Accounting and Finance
University of Toronto - Rotman School of Management
MBA essential, Business Administration and Management, General
Gujarat Technological University (GTU)
Master of Business Administration - MBA, Finance
ABOUT PARUL CHOVATIYA
I am a Credit Analyst with over 7 years of experience in financial institutions and banks, specializing in evaluating creditworthiness, analyzing financial data, and assessing risks across diverse loan portfolios. My expertise includes conducting thorough credit investigations, preparing detailed reports, and making data-driven recommendations or approvals for credit limits based on both quantitative and qualitative analysis. I have been completed MBA Essential course offered by Rotman School of Management with Business Administration as a major. Apart from that, I have completed Canadian Securities Institute offered Personal Lending and Mortgage certifications(PLM).I have a proven track record in stakeholder management, ensuring high levels of client satisfaction and retention. Skilled in financial modeling, risk assessment tools, and staying current with industry regulations,With a strong customer service background, I thrive in fast-paced environments and am dedicated to building and maintaining strong relationships with both internal and external stakeholders, contributing to the organization\'s financial success.Key Achievements:• Awarded the \'MD\'s Top Performers Club\' recognition in June 2023 for exceptional performance, being the sole representative from the Assets retail vertical.• Developed and delivered a comprehensive training program for junior analysts, focusing on enhancing their risk analysis skills. This initiative led to a 10-15% improvement in the department\'s overall productivity and performance.• Achieved First Call Resolution (FCR) rate of 97% and a Legendary Customer Experience score of 90%, consistently exceeding performance targets. Recognized with the “Shining Star” in September 2024 for exceptional customer service and dedication.• Reduce accounts receivable delinquency by 2-3% in 2023 with every day proactive monitoring and timely intervention strategies.I love connecting with new people, give me a shout out at c••••••••@gmail.com or here on LinkedIn!
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