Parul Tandon

About Parul Tandon

Enterprise CX and Quote-to-Cash Transformation Leader with 13+ years of experience owning the delivery, stability, and evolution of revenue-critical platforms across global enterprises.I specialise in bridging business and technology for complex CX ecosystems including CPQ, CRM, Service Cloud, and similar Sales Platforms enabling predictable delivery, operational resilience, and measurable business outcomes.My work spans large-scale transformations and “run + change” models, where I partner closely with Sales, Deal Desk, Operations, and IT leadership to align platform capabilities with revenue goals. I am deeply experienced in backlog prioritisation, agile delivery governance, release and change management, and executive-level stakeholder engagement.I thrive in roles that demand ownership, clarity, and trust- where delivery excellence directly impacts business performance.

Experience

1. Service Delivery Manager

   Deloitte

   Oct 2024 — Present · IN

   Led end-to-end service delivery and operational stability for the Oracle CX ecosystem (CPQ, CRM, PRM) supporting a global “Magnificent 7” enterprise, enabling mission-critical sales and customer operations.• Owned SLA governance, incident/problem management, and service risk mitigation, ensuring high availability and predictable performance across the CX landscape.• Drove backlog prioritization and delivery across multiple CX workstreams, aligning business demand with technical execution and release commitments.• Orchestrated enterprise release management across environments, ensuring controlled deployments, minimal business disruption, and compliance with change governance.• Acted as the primary stakeholder interface across Sales, Deal Desk, IT leadership, and CxO forums, providing clear delivery status, risk visibility, and executive-level insights.

Education

• University Business School, Panjab University

  Master of Business Administration - MBA, Marketing

  2010 — 2012

Skills

• Team Management
• Competitive Analysis
• Pre-Sales
• Management Consulting
• Marketing Strategy
• Business Strategy
• Business Analysis
• Business Intelligence
• Market Research
• Management
• Marketing Research
• Business Development